My Process
Conceptualize
Strategize
Investigate
First, I ask the stakeholders​
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What are you trying to solve?
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Why is this a problem now?
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Whose problem is this?
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Frame the problem statement​ and confirm
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Do we know the root cause? How?
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What are the gaps in understanding the problem?
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Who else is facing this problem?
I create a plan to explore the problem space and possibilities.
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​What are the type of questions - why, how, how much?
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What are the constraints - time, access to participants, ​budget?
Business and team needs guide how to prioritize the research.
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What do business, design, & dev teams need from research?
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What are the resources - time, budget, participant availability?
I conduct the planned research and continuously analyze data
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What changes does the study need based on preliminary data?
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Are we interpreting the data correctly?
Synthesize and communicate findings
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What do the findings mean to different stakeholders?
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What are the next steps - quick fix or a long-term UX strategy?
What I bring
7+ years in Healthcare
Experience in patient-centered design, clinical workflow optimization, public health policy
Change Management
Experience with designing and implementing sustainable processes that improve adoption
Systems Thinking
Expertise in systems thinking, design thinking facilitation, service design, and multiple problem solving frameworks
Stakeholder Alignment
Skilled in translating design insights into compelling communications for cross-functional collaboration
Design Strategy
Proficiency in creating long-term and short-term UX strategy that align with business goals and user needs
Process Optimization
Expertise in designing workflows that improve patient outcomes and provider effectiveness & efficiency