I am a Health Experience Researcher dabbling in Service Mgmt.

Experience research is the process of devising products,  processes, and systems that respond to human needs. I investigate people’s behavior and experience and design solutions to address their needs and values. 

My values for this process are compassion, communal harmony and flourishing, and equity and sustainability. 

My past research focused on the areas of personal health informatics, participatory healthcare, and accessibility.

I currently work on optimizing processes for employee workplace services such as self-service portals, knowledge management, and asset management.