My Process - Define then Design
Define
Explore
Design
First, I ask the stakeholders
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What are you trying to solve?
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Why is this a problem now?
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Whose problem is this?
Frame the problem statement and confirm
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Do we know the root cause? How?
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What are the gaps in understanding the problem?
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Who else is facing this problem?
I create a plan to explore the problem space and possibilities.
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What are the type of questions - why, how, how much?
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What are the constraints - time, access to participants, budget?
Business and team needs guide how to prioritize the research.
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What do business, design, & dev teams need from research?
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What are the resources - time, budget, participant availability?
I conduct the planned research and continuously analyze data
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What changes does the study need based on preliminary data?
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Are we interpreting the data correctly?
Synthesize, communicate findings, and design
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What do the findings mean to different stakeholders?
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What are the next steps - quick fix or a long-term UX strategy?
What I can do for you
Improve
Clinical workflows, patient experience, and operational efficiency
Create Solutions
That hold up across people, technology, workflows, and policy while adopting Al
Identify Systemic Risk
Prevent costly downstream consequences, avoid solutions that create new problems
What I bring
7+ years in Healthcare
UX Research, Service Design, Product strategy
Experience
Patients, providers, caregivers, and policymakers in multiple regulated environments (CMS, ICU, EMR & PHR)
Expertise
Creating UX strategy that aligns with business goals, technology,
and user needs