My Process
Conceptualize
Strategize
Investigate
First, I ask the stakeholders
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What are you trying to solve?
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Why is this a problem now?
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Whose problem is this?
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Frame the problem statement​ & confirm
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Do we know the root cause? How?
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What are the gaps in understanding the problem space?
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Who else is facing this problem?
I create a plan to explore the problem space and possibilities.
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What are the type of questions - why, how, how much?
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What are the constraints - time, access to participants, ​budget?
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Business and team needs guide how to prioritize the research.
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What do business, design, and development teams need from research?
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How do we reduce the time needed to do this research?
I conduct the planned research and continuously analyze data
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​What trends does the data show?
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What changes does the study need based on preliminary data?
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Synthesize and communicate findings
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What are the next steps in addressing this problem?
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Do we need a stop-gap solution while working on long-term UX strategy?
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What I bring
6+ years in Healthcare
Experience in patient-centered design, clinical workflow optimization, public health policy
Change Management
Background in designing and implementing sustainable processes that improve adoption
Systems Thinking
Expertise in systems thinking, design thinking facilitation, multiple other problem solving frameworks
Stakeholder Alignment
Skilled in translating design insights into compelling communications for cross-functional collaboration
Design Strategy
Proficiency in creating long-term and short-term UX strategy that align with business goals
Process Optimization
Experience in designing workflows that improve patient outcomes and provider effectiveness & efficiency